Ordering and Shipping

It is important to us that you are completely satisfied with your Credo purchases! We are grateful for returning customers throughout the years who pass Credo on to their family and friends! It is our desire to develop an ongoing relationship with you! For that to happen, we want you to be delighted with your purchases.

Privacy

At Credo Designs Ltd, we understand how important privacy is to everyone. If you are ordering online, or just browsing our site, you can be assured that we have taken measures to make sure it is safe for you.

We do not share, sell or rent your personal information with other companies, organizations or individuals.

If we ship products to you, you are automatically added to our customer files. If you would rather not receive occasional mailings from us, please contact us and we will make sure you do not receive our mailings.

See our Privacy Policy for details on what personal information is retained Credo Designs Ltd and how we use that information.

Ordering Online

We accept Visa, MasterCard, Discover, American Express, Diner's Club and PayPal. Describe what will appear on the customer's bill.

When you order over the internet, you connect with Yahoo Store's secure server which protects your credit card and personal information. VERIFY:Your credit card number and information is not stored in any of our systems.

See our Privacy Policy for details on what personal information is retained Credo Designs Ltd and how we use that information.

Ordering by Mail

Download Order Form

To order by mail print out and complete the order form and send to:

Credo Designs, Ltd.
Attn: Orders
3621 85th Ave. North, Suite 108
Minneapolis, MN 55443

Include a check, money order, or Visa or MasterCard information. See the order form for applicable tax and shipping information. Make check or money order payable to Credo Designs, Ltd.

Ordering by Phone or Fax

Phone or Fax your Visa or MasterCard order to:

Phone: 763-315-0377
Fax: 763-315-0393

Download Fax Order Form

If you call during non-business hours or if you reach our answering machine, please leave a message. We appreciate your call and we promise to get back to you.

Return/Exchange Policy

If for any reason you are disappointed or have received a defective item, please return within 10 working days for a full refund or exchange of goods. You will be responsible for paying the return postage. If we are replacing a defective item, we will ship back to you free of charge. Include a copy of the invoice sent to you at the time of purchase and ship it to the following address:

Credo Designs, Ltd.
Attn: Returns
3621 85th Ave. North, Suite 108
Minneapolis, MN 55443

Please be sure that you provide us with the correct details for personalized items. Unfortunately, we cannot accept returns on personalized items.

We do not accept returns after 10 working days from receipt of purchase.

Shipping Information

United Parcel Service (UPS) and the US Postal Service (USPS) are our standard methods of shipment to all areas within the Continental U.S.

Contact us for shipping charges outside the continental U.S.

Shipping Rates

Orders are charged a rate of $8.50 for USPS Ground Mail or $14.50 for USPS Priority Mail within the continental U.S.

Shipping Schedule

Orders placed by 12 Noon CST Monday through Friday (excluding holidays) will ship from our warehouse within 2-3 business days.

** Due to the USPS recent announcement, your USPS shipment may experience delays during the busy upcoming Christmas season.

Damaged Shipments

Please contact us immediately and we will process a claim and/or replacement. UPS usually requires an inspection in the event of damage so please hold onto all packing materials and the item until further notice. Credo Designs Ltd MUST be informed within 7 days of delivery of all damaged goods, or we cannot process a claim. Please inspect all deliveries thoroughly upon arrival.

Backorders

If your selected merchandise is out of stock, we will inform you immediately upon receipt of order. We will inform you via e-mail, and we will do our best to fulfill your order. If this is not satisfactory, we will give you a full refund.

Sales Tax on Purchases

Minnesota residents will have sales tax automatically added to their retail order. If Credo Designs Ltd is not collecting your state's or country's taxes, you are expected to comply with your state's or country's current sales tax laws regarding purchases over the Internet.

Price Changes

Prices in this catalog are subject to change without notice. Please contact us if you have any questions about prices.

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